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Jan HeitlagerJan Heitlager

Career

  • 1970 - 1984: Systems Programmer/Director IT Pierson (banking)
  • 1984 - 1987: Director Systems Services Burroughs (computer manufacturer)
  • 1987 - 1989: Interim Management
  • 1989 - 1997: Director Services/General Manager Info Products (PC reseller and wholesales)
  • 1997 - 2002: Interim Management
  • 2002 - ... : KLM IT management and project/program management

Major Projects / Results

  • Turnaround business units (cost center to profit center)
  • Business development; PC reseller to PC Service provisioning; turnover from 50 million to 300 million
  • Business development: reshaping generic PC 'dealer' to specialized software center; turnover 12 million to 30 million
  • Setting up new business center regarding web based solutions
  • Introduction new service models (E2E) using ITIL 2/3

Competence

  • Turnaround/Change management
  • Project and Program management
  • Curriculum development and training delivery in-house training "process improvement"
  • Setting up and coaching special interest and user groups
  • Organizing seminars and conferences

Applied Methods / Tools

  • TOC
  • Lean
  • Six Sigma
  • ITIL

Languages

  • Dutch
  • English

Education

  • Information technology (AMBI, ITIL and more)
  • Dutch Law (UvA)
  • Project and program management (PRINCE II)
  • INSEAD (distribution marketing)
  • Lean Six Sigma (Black Belt)